Your words, your name
Edit every email and text. The customer, date and address are filled in when each one sends.
Customers kept in the loop.
Tell customers their scheduled time, when the driver is on the way and when the job is done, by text and email, in your own words.
Customer notifications
Fewer “where’s my bin?” calls.
Nothing sent by surprise
Every automatic message starts switched off until you’ve read it and turned it on. Scheduled times go out when you share the day’s routes.
Texts included
300 texts a month included. Email is unlimited, and top-up packs never expire.
What customers hear
The right message at each step.
Scheduled time
Sent from Dispatch when you share the day’s routes, by text and email.
Driver on the way
When the driver starts travelling to the job, once you switch it on.
Job completed
When the driver marks the job done, once you switch it on.
Could not be completed
When the driver can’t finish the job, so the customer isn’t left waiting.
What’s included
What comes with Customer notifications.
Compare what each plan includes on the pricing page.
- Email and SMS templates for every event
- Extra contacts per customer, like a site foreman
- Monthly text allowance on every plan
- Prepaid text packs that never expire
- Low-balance warnings before you run out
- Home shows failed jobs, customer requests and overdue invoices
See OPS25 in action.
See OPS25 with your own services, depots and crews in mind.